Billing

Our fees explained

From 1 September 2026, we’ll bulk bill eligible GP services for patients with a valid Medicare card.

Some services fall outside these arrangements and may attract a private fee. Our team will let you know if a fee applies before your service. These may include:

• selected procedures
• nurse-led services
• vaccines not funded through government programs
• medical reports and assessments
• WorkCover, TAC and other third-party services
• services that are not eligible for a Medicare rebate.

Specialist and allied health services

Specialist and allied health services provided by independent providers at the centre have their own billing arrangements and are not covered by our general practice bulk-billing arrangements.

An out-of-pocket cost may apply. Please check with the relevant provider for information about their fees.

How you'll be billed

Where a private fee applies, we require EFTPOS or cash payment at the time of your service.

Where the service attracts a Medicare rebate, we can usually process the rebate on the day.

Cancellation and fail-to-attend fees

A $41 fee applies if you cancel your appointment with less than 2 hours' notice or fail to attend your appointment.

This helps us keep appointments available for other patients.

Questions about fees

If you're unsure whether a fee applies to your appointment or service, please contact our reception team before your appointment.

Help with payments

We're a not-for-profit health service and our fees are reviewed annually, based on Medicare indexation and the cost of running the practice. If you're finding it difficult to pay, please speak with our practice manager. We may be able to offer a payment plan or other options.

Telehealth

Eligible GP telehealth consultations are bulk billed for patients with a valid Medicare card.

Video is our preferred way to provide telehealth consultations.

To receive a Medicare benefit for a phone or video consultation, you generally need to have had a face-to-face consultation with one of our doctors, or another eligible practitioner at our practice, within the previous 12 months.

Some exemptions apply, including for:

• children under 12 months
• people experiencing homelessness
• people living in a declared natural-disaster area
• some blood-borne virus, sexual and reproductive health services
• some mental health and chronic condition management services.

Our team can advise whether you meet the Medicare requirements when you book.

About the Bulk Billing Practice Incentive Program 

The Bulk Billing Practice Incentive Program (BBPIP) is an Australian Government initiative designed to make general practice care more affordable and accessible.

Under the program participating general practices, including Shepparton Medical Centre, bulk bill eligible Medicare services for patients with a valid Medicare card.